Terms & Conditions

1. Scope

These Terms apply to use of this website and to quotations, orders, payments, delivery, returns and customer support for automotive parts sold directly by ENOPARTS & MOBILE SP. Z O.O.

Transactions completed through Allegro, eBay.de or Ovoko may also be governed by the terms and policies of the respective marketplace, which take precedence where applicable to that marketplace service.

2. Seller information

3. Product information

We sell used and remanufactured automotive parts for Korean-made vehicles, together with genuine parts in near-new condition with minimal signs of use.

Used parts may differ in appearance, wear and condition according to their previous use. Normal signs of use shown in photographs or described on the product page are not treated as defects. Product colours may appear different because of lighting, photography or screen settings.

4. Compatibility

Customers must check compatibility before ordering. We recommend providing the VIN, OE or OEM part number, photographs of the existing part and label, and the vehicle make, model, year, engine and transmission details.

Compatibility guidance is based on the information supplied by the customer. Vehicle modifications, previous part replacement and regional specification differences may require additional checks. Where inaccurate or incomplete customer information results in an incompatible order, the customer may bear the return shipping cost.

5. Prices, taxes and charges

The product price, delivery cost, applicable tax and other mandatory charges will be communicated before an order is confirmed. B2C orders may be subject to VAT under applicable law. A different VAT treatment may apply to eligible B2B transactions where the customer provides a valid EU VAT number.

The customer may be responsible for fees charged by its bank or payment provider, including international transfer and currency conversion charges.

6. Orders and contract formation

Submitting an order is an offer to purchase. An automated receipt message alone does not constitute final acceptance. The sales contract is formed when we verify stock, compatibility, price, delivery cost, destination and payment conditions and issue an order confirmation or Proforma Invoice.

We may reject or cancel an order because of a stock discrepancy, obvious pricing or product-information error, delivery restriction, suspected fraud or another reasonable operational or legal ground. Amounts already paid for a cancelled order will be refunded through the applicable payment method.

7. Payment

Available methods include EUR or PLN bank transfer and the payment systems offered by Allegro, eBay.de and Ovoko. PayU online payments are being prepared and will be available only after activation.

Bank-transfer orders are confirmed after funds are credited to our account. Before transferring funds, verify that the beneficiary is ENOPARTS & MOBILE SP. Z O.O. We do not request payment to a personal account or to an unrelated third party not identified in the official order documents.

8. Delivery

Orders and tracking information are managed through BaseLinker. Once a shipment has been dispatched and a tracking number assigned, tracking information is provided where supported by the carrier.

Delivery time may be affected by dispatch readiness, destination, carrier operations, customs and the selected transport method. Large, heavy and palletised parts may be subject to separate arrangements. Further information appears on our Delivery page.

9. Consumer right of withdrawal

Eligible EU consumers may notify us of their decision to withdraw without giving a reason within 14 days from the date on which they, or a designated third party other than the carrier, receive the goods. After notification, the goods must be returned within the following 14 days.

Detailed procedures, return costs and product-condition requirements appear on our Returns & Refunds page. The statutory consumer right of withdrawal does not apply to B2B transactions.

10. Returns and refunds

Before returning an item, provide the order number, part number and reason for return and follow the confirmed return address and shipping instructions.

Returned goods must include all supplied components and identification markings and be securely packaged. Where permitted by law, a refund may be reduced for loss in value caused by installation, use, disassembly, modification, programming or handling beyond what is reasonably necessary for inspection.

11. Non-conforming goods and complaints

If goods differ from the order or are not as described, provide the order number, a description of the problem and supporting photographs. Depending on applicable law and the circumstances, we will assess repair, replacement, price reduction or refund.

If transport damage is suspected, retain photographs of the outer packaging, shipping label, complete item and damaged area. Nothing in these Terms limits mandatory consumer rights.

12. Installation and use

Automotive parts should be diagnosed, installed and inspected by a qualified workshop. We may not be responsible for problems caused by improper installation or diagnosis, incorrect wiring, coding or programming, another vehicle fault, unauthorised use, customer or third-party modification, or a mismatch between the part number and vehicle specification.

This section does not exclude rights or liability that cannot legally be excluded.

13. B2B transactions

Transactions with automotive businesses, workshops, parts dealers and other professional buyers are governed by the applicable quotation, Proforma Invoice, contract and any individually agreed B2B terms. B2B pricing, warranty, return, delivery and liability conditions may differ from consumer conditions.

14. Acceptable website use

Users must not:

• submit fraudulent orders, enquiries or information;
• interfere with website security or operation;
• copy or commercially exploit product information, images or data without permission;
• collect excessive data through automated means; or
• use the website for unlawful purposes or to infringe third-party rights.

We may change or temporarily suspend website functions for security, maintenance or service improvement.

15. Intellectual property

Our business names, logo, design, text, product photography, data and other website content belong to us or the relevant rights holder and may not be commercially copied, modified, distributed or reused without prior written permission.

Vehicle manufacturer trademarks belong to their respective owners and are used only to identify compatible vehicles and parts.

16. Liability

We do not limit liability for wilful misconduct or gross negligence, death or personal injury, statutory non-conformity of goods, or any liability that cannot be excluded under applicable law.

To the extent permitted by law, liability may be limited for indirect business loss and for loss resulting from inaccurate vehicle or compatibility information supplied by the customer.

17. Personal data

Personal data is processed in accordance with our Privacy Policy. Payment providers, marketplaces, BaseLinker, carriers and logistics partners may also process relevant information under their own privacy terms.

18. Governing law and disputes

These Terms are governed by Polish law. This choice does not deprive an EU consumer of mandatory protections available under the law of the consumer's country of residence.

Please contact us first so that we can try to resolve the matter. Eligible consumers may also use an applicable alternative consumer dispute-resolution body. The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is not referenced as an active complaint channel.

19. Changes to these Terms

We may update these Terms to reflect changes in law, services, payment methods or operations. Revised Terms apply after publication to subsequent website use and orders. Orders already confirmed remain subject to the terms accepted when the order was formed, unless applicable law requires otherwise.